Resident Support & Reporting
The Glamis Residents’ Association wants residents to get the right help as quickly as possible.
For most housing, repair, tenancy and estate management issues, the first point of contact should be East End Homes or the relevant statutory service. The Residents’ Association is not responsible for carrying out repairs, managing tenancies, investigating anti-social behaviour or providing emergency services.
Where appropriate, we can help residents understand the correct reporting route or consider matters that have already been raised through the proper channels but remain unresolved.
Start With The Right Service
Please use the links below before contacting the Residents’ Association.
Report a Repair
Use this for repairs to your home or communal areas managed by East End Homes.
Report a Repair to East End Homes
Make a Complaint
If you are unhappy with the service you have received, you should first use East End Homes’ complaints process.
Make a Complaint to East End Homes
Anti-Social Behaviour
Anti-social behaviour should be reported through the appropriate housing, council, or police channels, depending on the seriousness of the issue.
Anti-Social Behaviour Information
Emergency or Immediate Danger
If there is an immediate risk to life, violence, fire, criminal activity or serious danger, call the emergency services on 999.
For non-emergency police matters, call 101 or report online through the Metropolitan Police website.
When to Contact the Residents’ Association
You may contact the Residents’ Association if:
- You have already reported the issue to East End Homes or the relevant service.
- You have a reference number or written response.
- The matter remains unresolved after a reasonable time.
- The issue affects several residents or communal areas.
- You want to raise a wider estate concern for discussion at a meeting.
Before Submitting a Request
To help us understand your concern, please be ready to provide:
- Your name and contact details.
- The address or location of the issue.
- What has happened.
- Who you have already contacted.
- Any reference numbers.
- Copies of emails, letters or photographs if relevant.
- What outcome you are seeking.
Resident Support Form
Please use the form below to raise an issue with the Residents’ Association.
Important: This form is not for emergency repairs, urgent safety issues or immediate danger. These must be reported directly to East End Homes, the council, the police, the fire service, or another appropriate authority.